You can order a prescription at any of our three sites, Moorfield House, Aylestone Hill or Ross Road.
You must order your prescription from the site you need to collect it from.
Requests can be made by yourself or someone on your behalf. If you request your prescription by telephone you may find it difficult to get through at busy times of the day due to the sheer volume of requests we receive.
In Person at Reception
Orders should preferably be made by ticking the right hand section of your prescription slip. This can then be posted in the box in reception or put through the surgery letter box. Reception is open from 8 – 7pm at Moorfield House and 8am – 6.30pm at Aylestone Hill and Ross Road.
Postal requests should be accompanied by a stamped addressed envelope and you should allow 48hrs for collection from the time we receive your request by post.
You can order securely online, this is our preferred method. To find out more and utilise this service please click here.
Twelve Monthly Prescriptions
We now operate a repeat dispensing scheme in conjunction with local pharmacies if you have a regular unchanging prescription. The pharmacy can issue your prescription every month for a twelve month period without you having to order it from the surgery monthly. If you are interested please ask your pharmacist or reception staff for advice.
Chemist Collection Service
If you have requested your local chemist to collect your prescription you must allow them time to collect from us after 2pm and give them time to dispense your prescription. Usually this will take a couple of hours. Prescriptions are not normally ready for collection from the pharmacy until 5pm. If you need the chemist to collect your prescription you must telephone the chemist of your choice and arrange this service with them.