Booking Appointments With Doctors

You can book an appointment at any of our three surgeries, Moorfield House, Aylestone Hill or South Wye Medical Centre.

You can book in a variety of different ways:

1. In person - at reception at any surgery. Reception is open 8am-7pm at Moorfield House and 8am-6:30pm at Aylestone Hill and 8am-6pm South Wye Medical Centre.

Extended access -Taurus Healthcare deliver services from Hereford, Ross on Wye and Leominster.

In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment in the evenings and weekends.   This may be with a different GP, nurse or location than you are used to.  These appointments are pre-bookable by contacting the surgery during our opening times – please ask for an extended access appointment.


2. Telephone any of our branches and one of our receptionists will be more than happy to make an appointment for you.  Telephone lines are open from 8am until 6pm Monday to Friday excluding Bank Holidays.  We operate a telephone triage system with a duty team who are available throughout the day.

Moorfield House - telephone 01432 272175
Aylestone Hill Surgery - telephone 01432 263063
South Wye Medical Centre - telephone 01432 351126

3. Book the appointment yourself online. If you have access to a computer and the internet this is ideal for you as you can make the appointment at any time to suit yourself, even when we are closed. Click here to find out more about booking on-line.

If all appointments are fully booked and your problem is urgent, you will be seen on an emergency appointment at Moorfield House Surgery. You may be asked to speak briefly to one of our clinicians before being given one of these emergency appointments.

Moorfield House Surgery now run an extended hours service. These take place one Saturday per month 8am -1pm and two evenings a month 6.30pm - 9pm. All appointments are pre-bookable and the GP appointments can be booked online.

We would like you to see your usual Doctor whenever possible. But if your appointment is urgent and you cannot wait you will be offered an alternative appointment with a suitable GP or nurse practitioner.

Some of our consulting rooms are upstairs. Please inform our receptionist when booking an appointment if you need a downstairs room.

Missed Appointments

If you are unable to keep your appointment, please let us know as quickly as possible so that it can be offered to someone else.  If you have booked your appointment on-line you can also cancel or change it on-line.